Liz Powell, Returns Specialist, has been with Houston’s since January 2023, and in that time has established herself as a solution-oriented team member, who maintains a positive attitude and a consistent willingness to learn and grow.
Those that work closely with Liz have noted how having her support in the Returns Department has been a valued and appreciated asset over the past quarter. For her contributions, Liz has been recognized as the Wilsonville Office Employee of the Quarter for Q3.
One of Liz’s primary strengths is her ability to be solution-oriented. When return inquiries come in, Liz attentively listens to the customer, collects the relevant information, and works to coordinate a solution that works for the customer and Houston’s alike.
“Liz has been great to work with in Returns – she is nice and prompt,” said one of Liz’s nominators. “She asks great questions for clarification, then she acts quickly to get the customer taken care of.”
Another nominator noted how another of Liz’s valued attributes is her professional curiosity. She is consistently seeking ways to learn more about Houston’s and how she can develop more effective solutions.
“Liz has taken a department that is a single person position and learned the facets of all of it in record time,” the nominator said. “She has demonstrated this knowledge by then going above and beyond to ask questions which further deepen her knowledge about not just returns, but how our company works, and how that relates to returns and other parts of the company as a whole.”
Since she came on board with Houston’s, Liz has also displayed a positive attitude and pursuit of the company Core Values.
The process of handling returns inherently involves facing challenges, such as if customers receive damaged or incorrect product, so her empathetic demeanor can go a long way towards making customers feel comfortable and confident.
“Her communication has been stellar on return issues and on complicated returns,” a nominator said.
“She has a clear desire to make honest decisions and do things right,” said another nominator.
Inside Sales Manager Aaron Cromb is confident that Liz’s foundation of being solution-oriented and growth-minded will only continue to yield favorable results.
“I think her continuous drive to learn and help in any way that she can, has really helped develop her in her role and I think it will continue to serve her very well,” he said.
Outside of work, Liz enjoys cooking, crafting, and listening to all types of music. She also likes spending time with family, especially her grandsons.
Congratulations, Liz! This recognition is well-earned.
Runners up for the quarter include Tom DeGhetto (First Runner Up), and Joel Coreson (Second Runner Up).
Read more about our recognized team members on the Houston’s Blog.
