Front-of-the-House Technology Amplifies Service

Recently I took my family for an impromptu dinner at a family-style restaurant chain.  It was later in the evening, not very busy, and I was happy after a long day to be sitting down and having someone wait on me—no cooking, no deciding what to make to make the kids all happy, and no…

Restaurant Trend #10: Generation Z

Just when restaurant owners started to figure out how to appeal to the Millennials, in march Generation Zers, with their emoticons and emojis, their iPads and YouTube, SnapChat and Instagram, their tech-savvy minds and digital wherewithal. Before snarling and grumping over these new young diners and all their quirks, perhaps it will be best to…